Customer Service Representative
At Smart Link
About the Role
<b>Smart Link</b> a leading subsidiary of <b>Al Khaleej Training and Education Group</b> is seeking talented and driven professionals to join its dynamic team in <b>Riyadh</b>.
As a <b>Customer Service Representative</b>, you will be the first point of contact for clients, providing exceptional support and resolving inquiries with professionalism and empathy. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences. <br> <br>
++ Nationality: <b>Saudi Female</b> <br>
<b>++ Educational Qualification:</b> Diploma or Bachelor's degree <br>
<b>++ Work Schedule:</b> 5 days/week with 2 days off <br>
++ Salary: Starting from <b>10000 SAR/month</b>
Requirements
<b>Key Responsibilities:</b> <br>
- Respond to customer inquiries via phone, email, or chat <br>
- Provide accurate information about products and services <br>
- Resolve complaints and ensure customer satisfaction <br>
- Maintain detailed records of interactions and transactions <br>
- Collaborate with team members to improve service processes <br> <br>
<b>- Preferred Qualifications:</b> <br>
- Strong communication and interpersonal skills <br>
- Ability to multitask and remain calm under pressure <br>
- Previous experience in customer service is a plus