Customer Service Representative

As part of our customer care team, you’ll handle inquiries, resolve complaints, and ensure a seamless experience post-purchase. Your focus is customer happiness and retention.

<b>Key Responsibilities:</b> <br>

• Address customer queries and concerns in a professional manner <br>
• Manage returns, exchanges, and warranty claims <br>
• Provide product and service information <br>
• Coordinate with relevant departments to ensure issue resolution <br>
• Maintain accurate records in the CRM system
  <br> <br> <b>- Requirements:</b> <br> ++ Excellent problem-solving skills <br> ++ Prior experience in customer service or hospitality <br> ++ Calm and empathetic approach under pressure <br> ++ Tech-savvy with a focus on client satisfaction