Customer Support Executive

Al-Fatah Electronics is seeking dedicated and customer-focused professionals to join our dynamic support team at our Lahore head office. The ideal candidate will be responsible for delivering high-quality service across phone, email, and chat platforms while ensuring a seamless customer experience. <br> <br> This role demands excellent communication skills, a solution-oriented mindset, and the ability to manage multiple tasks with professionalism and efficiency. As the first point of contact for our valued customers, the Customer Support Executive plays a key role in maintaining the company’s reputation and customer satisfaction.

<b>Key Responsibilities:</b> <br>

• Professionally handle customer inquiries and concerns via phone calls, emails, and live chat. <br>
• Investigate and resolve issues related to products or services in a timely and courteous manner. <br>
• Maintain detailed and accurate records of customer interactions and feedback using CRM tools or spreadsheets. <br>
• Collaborate with relevant internal departments to escalate complex issues when necessary. <br>
• Continuously strive to improve the customer experience by providing prompt and empathetic responses. <br>
• Meet daily performance targets while ensuring quality and professionalism in all communications. <br> <br>

<b>- Candidate Requirements:</b> <br>

• 1–2 years of experience in a customer support or contact center environment. <br>
• Strong verbal and written communication skills in English and Urdu. <br>
• Proficiency in using email platforms, live chat tools, and MS Office. <br>
• Ability to multitask and remain calm under pressure. <br>
• A proactive attitude with excellent problem-solving abilities. <br>
• Prior experience in electronics or retail customer service will be an added advantage.