Service Advisor

A prestigious international company based in Riyadh is currently seeking talented individuals to join its customer service team as <b>Service Advisors</b>. This role is ideal for energetic and service-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional client experiences.

<br> <br> As a <b>Service Advisor</b>, you will act as the key liaison between customers and the service department. You'll be responsible for understanding client needs, scheduling appointments, coordinating with technical teams, and ensuring customers receive timely updates and premium support throughout the service lifecycle.

<b>Key Responsibilities:</b> <br>

• Welcome and assist clients professionally, ensuring a positive service experience <br>
• Understand customer issues and accurately translate them into service requests <br>
• Coordinate with technical teams to schedule and track service progress <br>
• Manage customer inquiries, complaints, and satisfaction follow-ups <br>
• Maintain clear documentation of service records and recommendations <br>
• Provide updates to customers regarding service status and solutions offered <br>
• Adhere to company policies and safety protocols at all times
  <br> <br> <b>- Requirements:</b> <br>
• Nationality: <b>Saudi</b> (male or female) <br>
  <b>- Education:</b> High school diploma or higher <br>
• Language Skills: Excellent proficiency in <b>English (spoken and written)</b> <br>

• Availability: Must be <b>flexible</b> to work in rotating shifts <br>
  <b>- Personality:</b> Customer focused, organized, and professional demeanor

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<b>- Work Schedule:</b> <br>

• Days: <b>5 working days per week</b> <br>
  <b>- Off Days:</b> 2 rotating days off <br>
• Schedule:<b> Shift-based system</b> <br> <br>

<b>- Compensation:</b> <br>

• Monthly Salary: <b>7600 SAR</b> <br>
• Additional benefits in accordance with company policies