Front Desk Officer

<b>Front Desk Officers</b> serve as the first point of contact for guests, responsible for check-in/check-out processes, guest queries, and providing courteous service that reflects the hotel’s hospitality standards.

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<b>2 Positions</b>

<b>Key Responsibilities:</b> <br>

• Greet and assist guests with check-ins and check-outs <br>
• Handle reservations and room allocation <br>
• Process payments and issue invoices <br>
• Maintain front desk logs and ensure shift handovers <br>
• Address guest concerns with professionalism and empathy
  <br> <br> <b>- Required Experience:</b> <br>
• Prior experience in hotel front desk or reception duties <br>
• Proficiency in reservation systems and basic accounting <br>
• Strong communication, grooming, and customer service skills