Customer Service Representative

<b>Smart Link Company</b> in <b>Riyadh</b> is currently seeking a skilled and customer-oriented <b>Customer Service Representative</b> to join its dynamic team. This opportunity is ideal for individuals passionate about delivering outstanding service experiences and contributing to a supportive and efficient work environment.

<b>Key Responsibilities:</b> <br>

• Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner. <br>
• Provide accurate information regarding services, policies, and procedures. <br>
• Resolve customer complaints and issues promptly, ensuring satisfaction and positive engagement. <br>
• Maintain detailed records of interactions using internal systems and databases. <br>
• Collaborate with team members to improve service delivery and suggest innovative customer care solutions. <br>

• Uphold company standards for communication and professionalism in every interaction.

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<b>- Qualifications:</b> <br>

• <b>Nationality: Saudi</b> <br>
• <b>Education:</b> Diploma or Bachelor's degree in Business Administration, Communication, or related field. <br>
• Strong verbal and written communication skills in Arabic (English proficiency is a plus). <br>
• Proven ability to manage multiple tasks and work efficiently under pressure. <br>

• A customer-focused mindset with excellent problem-solving abilities.

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<b>- Benefits & Compensation:</b> <br>

• Competitive monthly salary of <b>5500 SAR.</b> <br>
• <b>Two weekly days off</b>, promoting work-life balance. <br>
• Structured training and continuous development opportunities. <br>
• Inclusive and collaborative work culture within a reputable organization.