Front Office Supervisor

Kempinski Hotels is pleased to announce a vacancy for the role of Front Office Supervisor in Dammam. The position offers a dynamic work environment within a luxury hospitality setting.

Job Responsibilities:

✅ Supervise daily front desk operations, including guest check-in and check-out
✅ Monitor room sales and allocate rooms for VIPs and group bookings
✅ Coordinate front desk staff and ensure adherence to service standards
✅ Train new employees and motivate the team to achieve high performance
✅ Handle guest complaints professionally and efficiently
✅ Liaise with other departments to ensure accurate guest information
✅ Prepare daily reports related to complaints and unusual incidents
✅ Contribute to team development through ongoing training initiatives

Required Qualifications:

✅ Previous experience in front desk operations or hotel customer service
✅ Strong communication and leadership skills
✅ Proficiency in English (additional languages are a plus)
✅ Ability to work in a fast-paced, upscale hotel environment