Customer Service Representative

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives in Jeddah and Riyadh. This role is ideal for candidates with prior experience in car rental services, who are passionate about delivering exceptional service and managing client interactions with professionalism and efficiency.

Key Responsibilities:

• Greet and assist customers in person, over the phone, and via email
• Process rental agreements, vehicle check-outs, and returns
• Provide accurate information about rental terms, pricing, and vehicle availability
• Resolve customer inquiries and complaints promptly and professionally
• Coordinate with operations and fleet teams to ensure smooth service delivery
• Promote additional services and upgrades based on customer needs
• Maintain records and ensure compliance with company policies

Candidate Requirements:

• Saudi national preferred
• Minimum qualification: High school diploma or higher
• Prior experience in car rental or customer service is a strong advantage
• Strong communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Proficiency in basic computer systems and CRM tools

Job Details:

• Salary Range: 5,000 – 5,500 SAR
• Annual Leave: 30 days
• Weekly Days Off: 2 days
• Incentives: Performance-based, as per company policy
• Work Environment: Fast-paced, customer-centric, with growth opportunities