Customer Service Specialist

A professional team is seeking a Customer Service & Support Specialist to deliver an exceptional and efficient customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Handle complaints and follow up to ensure customer satisfaction
• Analyze technical issues and provide solutions or escalate to the technical team when necessary
• Document all interactions in the Customer Relationship Management (CRM) system
• Collect customer feedback and suggest improvements to enhance service quality
• Prepare periodic reports on complaints and customer service performance indicators
• Collaborate with internal teams (technical and sales) to ensure a seamless customer experience

Requirements:

• Diploma or Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field
• 1 to 3 years of experience in customer service or technical support
• Strong communication skills and ability to handle various customer personalities
• Proficiency in CRM systems and Microsoft Office programs (especially Excel)
• Analytical and problem-solving skills, with the ability to work under pressure