Travel Adviser

Handle travel-related requests, including flights, hotels, private jets, cruises, car rentals (chauffeur and self-drive), meet and greet services, and airport transfers.

Responsibilities:

• Provide the full suite of customer service offerings (including booking, inquiries, and requests) to our premium customers.
• Assist our premium customers’ needs with air, lodging, and car rental.
• Proactively offer options to customers and follow through to ensure customers are fully satisfied with the service and product.
• Respond to and follow up on travel and lifestyle inquiries through multiple communication channels. - Evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to the source and making recommendations to prevent recurrence.

Profile requirements:

• Bachelor’s degree in tourism or a related field
• 2+ years’ experience in the Travel or concierge service industry
• Experience with Amadeus or any other GDS (ticketing system)
• Enthusiasm and a positive.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic - Flexibility and ability to work on shifts.
• Strong sales and negotiation skills to efficiently handle high-value inquiries
• A good knowledge of travel and world geography
• Attention to detail.