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Patient Helpdesk Representative
At Meds Nexus
Posted Date
27 Nov 2025
Location
Rawalpindi | Pakistan
Salary Range
After Interview
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About the Role
Serve as the first point of contact for patients, providing assistance and resolving queries with empathy and professionalism.
🕒 Shift: Night (6:00 PM – 3:00 AM, Monday to Friday)
Requirements
Key Responsibilities:
- Handle inbound/outbound calls
- Assist patients with appointments, billing, and insurance queries
- Document interactions in CRM systems
- Escalate complex issues to relevant departments
|| Ideal Candidate:
- Strong communication skills, customer service experience, and patience in handling sensitive situations.
🎓 Requirements:
- Bachelor’s degree completed
- Minimum 2+ years of relevant experience
- Willingness to work night shift
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