Customer Service Agent

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

|| Key Responsibilities:

• | Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
• | Provide accurate information regarding products, services, and company policies.
• | Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• | Document all customer interactions accurately in the system.
• | Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• | Participate in training and development activities to enhance skills and knowledge.

|| Qualifications:

• | High school diploma or equivalent; associate degree preferred.
• | Previous experience in a customer service or call center role
• | Proficient in using computer systems and software.