Teller – Remittance Services | Al‑Lith Branch

Provides cash and non‑cash banking services, processes customer transactions, and ensures accurate daily cash balancing. Supports customers with inquiries, forms, ATM services, and directs them to the appropriate banking channels.

Key Responsibilities:

• Receive customers and complete their banking transactions (cash / clearing), including disbursing payment instruments, receiving collection instruments, and handling non‑cash operations.
• Review cash and reconcile the daily cash balance in the teller’s sub‑vault (physical count) with system reports (cash review/overview), and notify the Branch Operations Manager of any discrepancies.
• Transfer excess cash to the main vault at the end of the day and during the day whenever the balance exceeds the approved cash limit, ensuring no cash is retained after closing.
• Execute cash‑out transactions to the main vault and cash‑in transactions from the main vault, and record all movements under “Cash Adjustment / Cash Out / Cash In” in the system as applicable.
• Request, receive, and securely store controlled forms (traveler’s checks, head office checks, correspondent checks) through the “Input / Teller Stock Entry” function in the system.
• Transfer controlled forms to the Senior Teller when required, using the “Controlled Forms Transfer” function, and ensure proper acknowledgment from the receiving teller.
• Exchange currency denominations with customers and other tellers through the “Adjustment” function, and adjust denomination balances to match the vault’s physical cash with system reports.
• Close the teller’s daily operations through the “User Work Closure” function in the operations module, then log out of the system.
• Greet and welcome all customers entering the branch and ensure they receive the required service.
• Assist customers in filling out forms when needed.
• Guide customers on how to complete their transactions correctly and how to use ATM machines or other electronic banking channels.
• Direct customers to the appropriate staff member for specialized services.
• Respond promptly to customer issues and requests in accordance with work procedures and guidelines, and follow up with the Branch Controller to resolve problems.
• Receive ATM card requests, enter them into the system, print cards instantly, and deliver renewed cards received from the head office to customers.

Qualifications, Experience & Skills

• Minimum Education:

  • Two‑year Diploma

• Minimum Experience:

  • 2 years of relevant experience

• Job‑Specific Skills:

  • Service quality skills
  • Communication and dialogue skills
  • Anti‑money laundering awareness
  • Know Your Customer (KYC) skills
  • Application of SAMA regulations and internal procedures