Teller – Remittance Services | Al‑Qunfudhah

Provide high‑quality teller and remittance services by handling cash operations, customer transactions, and controlled stationery with accuracy and compliance. Ensure exceptional customer service, proper guidance, and adherence to banking policies, AML, and KYC standards.

Key Responsibilities:

• Receive customers and complete their banking transactions (cash / clearing), including disbursing payment instruments, receiving collection instruments, and handling non‑cash operations.
• Review cash balances and reconcile the daily cash position in the sub‑vault (physical count) with system reports (cash review), and notify the Branch Operations Manager of any discrepancies.
• Transfer excess cash to the main vault at the end of the day or during the day when exceeding the approved cash limit, ensuring no cash is retained after closing.
• Execute cash withdrawal and deposit operations with the main vault, and record all movements (cash in / cash out) in the system according to the transaction type.
• Request, receive, and securely store controlled stationery (traveler’s cheques, head office cheques, correspondent cheques) through the system’s inventory functions.
• Transfer controlled stationery to the Senior Teller when required, ensuring proper documentation and confirmation of receipt.
• Exchange currency denominations with customers and tellers, and adjust denomination balances to match system reports.
• Close teller operations at the end of the day through the operations unit in the system and log out properly.
• Welcome all customers entering the branch and ensure the required service is delivered efficiently.
• Assist customers in filling out forms when needed.
• Guide customers on how to complete their transactions correctly and how to use ATMs or other electronic channels.
• Direct customers to the appropriate staff member for specialized services.
• Respond promptly to customer issues and requests in accordance with policies and procedures, and follow up with the Branch Controller to resolve problems.
• Receive ATM card requests, enter them into the system, print cards instantly, and deliver renewed cards received from the head office to customers.

Qualifications, Experience & Skills

• Minimum Education:

  • Two year Diploma

• Minimum Experience:

  • 2 years of relevant experience

• Job‑Specific Skills:

  • Service quality skills
  • Communication & customer interaction skills
  • Anti‑money laundering awareness
  • Know Your Customer (KYC) skills
  • Application of SAMA regulations and internal procedures