Teller – Comprehensive Transfer Service

Cash, Controlled Forms & Custody:

• Counting and reconciling the employee’s daily closing balance of actual cash in Saudi Riyals and foreign currencies, along with controlled forms in the main vault, against system reports in coordination with the Senior Teller.

• Transferring cash promptly to the Senior Teller, keeping controlled forms organized, and returning them when needed.

• Reporting any discrepancies (actual or recorded) to the Operations/Branch Manager and following up on resolution according to instructions.

• Executing cash withdrawal operations and controlled forms issuance for the Senior Teller, receiving and recording transactions related to cash withdrawal, cash entry, or adjustments in the function menu as required.

• Ensuring the balance is fully cleared at the end of the workday.

• Reporting cash shortages or surpluses after counting the teller’s vault.

• Reviewing all transfers made to and from the main vault and customers, recording them in the system, and entering accounting entries for cash transactions in the “Al-Durra” system in case of shortages.

• Depositing any surplus into the branch’s surplus account.

Operations Supervision:

• Loading and closing temporary clearing accounts for users (clearing checks, loading and closing purchased and sold traveler’s checks), and sending them to the Senior Teller.
• Complying with all procedures related to counterfeit currency detection.
• Receiving external collection checks and completing required steps according to instructions.
• Receiving controlled forms and canceling them (branch return cancellation, user load cancellation) after obtaining approval from the Branch Manager.
• Exchanging currency denominations with customers and tellers, adjusting denominations in the function menu, and ensuring alignment with system reports.
• Serving customers at the counter by executing their banking transactions (teller duties).
• Raising suspicious transaction reports related to money laundering or fraud, and reporting any violations of regulations and instructions.
• Closing the teller’s work at the end of the day through the operations unit in the function menu.
• Working as part of a unified team to achieve branch targets (sales, balances, service quality, waiting time, internal audit, risk, compliance, AML, customer satisfaction).
• Ensuring no disbursement orders are executed by branch staff on behalf of customers.
• Achieving transfer targets and executing customer remittance transactions.
• Ensuring proper posting of DMS documents.

Compliance & Regulatory Responsibilities:

• Implementing all instructions related to reporting suspicions of money laundering and fraud.
• Contributing to achieving branch goals as one team (sales, balances, service, waiting time, internal audit, risk, compliance, AML, customer satisfaction).
• Implementing instructions from the Central Bank, Operations Management, Fraud Prevention, Compliance, AML, Operational Risk, Internal Audit, and Safety & Security.
• Ensuring branch staff comply with branch network manuals and verifying the accuracy of circulars and reports.
• Explaining relevant instructions to employees and ensuring they review the internal portal.
• Implementing the clean desk policy and maintaining custody items.

Qualifications, Experience & Skills

• Qualifications:

  • Diploma in Business Administration, Economics, or Accounting.

• Experience:

  • 0 to 5 years of experience.

• Required Skills:

  • Communication skills
  • Decision-making skills
  • Problem-solving skills
  • Negotiation skills
  • Management skills
  • Time management skills
  • Presentation skills