Branch Manager
At Swatch Group
Posted Date
25 Jan 2026
Location
Riyadh | KSA
Salary Range
12500 SAR
About the Role
The Branch Manager leads the overall performance of the store, ensuring operational excellence, premium customer experience, and achievement of sales targets. This role requires a strategic leader who understands luxury retail, can motivate a diverse team, and represents the brand with professionalism and integrity.
Requirements
Key Responsibilities
- Oversee daily store operations, ensuring smooth workflow and adherence to company standards
- Lead, coach, and develop the sales team to achieve monthly and quarterly sales targets
- Maintain high standards of customer service, ensuring every client receives a luxury-level experience
- Monitor inventory levels, stock rotation, and product display to maximize sales opportunities
- Analyze sales reports and KPIs to identify trends and implement improvement strategies
- Handle customer escalations professionally and ensure timely resolution
- Ensure compliance with company policies, visual merchandising guidelines, and operational procedures
- Coordinate with regional management on promotions, campaigns, and performance updates
- Recruit, train, and evaluate staff performance
- Maintain store discipline, scheduling, and attendance management
Requirements
- Proven experience in retail management, preferably in luxury or fashion
- Strong leadership, communication, and decision-making skills
- Excellent English proficiency (mandatory)
- Ability to work under pressure and meet sales targets
- Professional appearance and customer-centric mindset