Branch Manager

The Branch Manager leads the overall performance of the store, ensuring operational excellence, premium customer experience, and achievement of sales targets. This role requires a strategic leader who understands luxury retail, can motivate a diverse team, and represents the brand with professionalism and integrity.

Key Responsibilities

• Oversee daily store operations, ensuring smooth workflow and adherence to company standards
• Lead, coach, and develop the sales team to achieve monthly and quarterly sales targets
• Maintain high standards of customer service, ensuring every client receives a luxury-level experience
• Monitor inventory levels, stock rotation, and product display to maximize sales opportunities
• Analyze sales reports and KPIs to identify trends and implement improvement strategies
• Handle customer escalations professionally and ensure timely resolution
• Ensure compliance with company policies, visual merchandising guidelines, and operational procedures
• Coordinate with regional management on promotions, campaigns, and performance updates
• Recruit, train, and evaluate staff performance
• Maintain store discipline, scheduling, and attendance management

Requirements

• Proven experience in retail management, preferably in luxury or fashion
• Strong leadership, communication, and decision-making skills
• Excellent English proficiency (mandatory)
• Ability to work under pressure and meet sales targets
• Professional appearance and customer-centric mindset