Customer Service Specialist

To serve as the primary interface between external customers and internal stakeholders (Sales, Logistics, Finance, Manufacturing), ensuring seamless execution of the Order-to-Cash (O2C) cycle and high customer satisfaction.

Key Responsibilities:

• Order Management & Execution:

  • Enter customer orders into Oracle system accurately and promptly.
  • Administer routine enquiries and ensure data compliance.
  • Issue official order confirmations aligned with delivery schedules.

• Customer Relationship Management:

  • Respond to all customer enquiries within 1 working day.
  • Understand and fulfill technical and logistical customer needs.
  • Resolve complaints professionally and maintain positive relationships.

• Internal Collaboration & Sales Support:

  • Act as liaison between customers and internal teams (Finance, Manufacturing, Product Development, Logistics).
  • Support Sales with demand forecasts using customer order data.

Candidate Profile

• Education:
  • Diploma or Bachelor's degree in Business, Supply Chain, Logistics, or related fields.
• Experience:
  • Prior experience in customer service, preferably in industrial or manufacturing settings.
• Skills:
  • Strong communication and problem-solving
  • ERP systems (Oracle preferred)
  • Multilingual (Arabic and English)

Benefits & Culture

• Competitive salary and performance bonuses
• Medical care, housing, and transport support
• Career development and training programs
• Inclusive and collaborative work environment
• Contribution to Saudi Vision 2030 industrial goals