Customer Service Representative

We are seeking a dedicated and professional <b>Customer Service Representative</b> to join our dynamic team. The ideal candidate will serve as the first point of contact for our customers, ensuring exceptional service delivery and promoting customer satisfaction. You will handle inquiries, resolve issues, and provide support across various communication channels while maintaining a positive and empathetic attitude.

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<b>Locations:</b> Riyadh <b>|</b> Dammam <b>|</b> Jeddah

<b>Key Responsibilities:</b> <br> <br>

• Respond promptly to customer inquiries via phone, email, chat, and in-person interactions. <br>
• Address customer complaints and provide appropriate solutions, following up to ensure resolution. <br>
• Maintain detailed records of customer interactions, including comments, complaints, and solutions. <br>
• Collaborate with internal teams to address complex issues and enhance the customer experience. <br>
• Inform customers about company products, services, and policies with clarity and professionalism. <br>
• Participate in training programs to enhance customer service skills and product knowledge. <br> <br> <br>

<b>- Qualifications:</b> <br> <br>

• Proficiency in the English language (verbal and written) is required; multilingual proficiency is a plus. <br>
• Previous experience in customer service or related roles is preferred. <br>
• Excellent communication and interpersonal skills. <br>
• Ability to remain calm and professional under pressure. <br>
• Strong problem-solving skills and attention to detail. <br>
• Flexibility to work variable shifts, including weekends and holidays.
  <br> <br> <br> <b>- Benefits:</b> <br> <br>
• Competitive salary starting at <b>55000 Riyals</b> per month.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Comprehensive training programs.