Inquiries Clerk

A new vacancy is available for the position of Inquiries Clerk, within an organization that provides a fully inclusive and accessible work environment for persons with disabilities. Candidates who meet the requirements and are passionate about delivering excellent customer service are encouraged to apply.

The Inquiries Clerk is responsible for receiving, documenting, and responding to internal and external inquiries across various communication channels. The role ensures that visitors, callers, and employees receive accurate information, timely support, and a positive service experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple requests efficiently in a professional environment.

Key Responsibilities

• Handle incoming inquiries via phone, email, and in‑person visits with professionalism and courtesy.
• Provide accurate information regarding company services, procedures, and departments.
• Maintain updated records of inquiries, requests, and follow‑up actions.
• Direct visitors and callers to the appropriate departments or personnel.
• Support administrative tasks such as filing, data entry, and document organization.
• Coordinate with internal teams to resolve inquiries efficiently.
• Ensure the reception and inquiry desk area is organized and welcoming.
• Uphold confidentiality and data‑protection standards at all times.

Qualifications & Requirements

• High school diploma or equivalent (diploma or higher education is an advantage).
• Strong verbal and written communication skills.
• Basic computer proficiency (email, MS Office, data entry).
• Ability to manage multiple tasks and prioritize effectively.
• Customer‑service oriented with a positive and professional attitude.
• Candidates with disabilities are strongly encouraged to apply, as the workplace is fully accessible and supportive.