IT Support Technician

The IT Support Technician is responsible for maintaining the company’s technology infrastructure and ensuring seamless daily operations across all departments. This role provides hands‑on technical support, manages hardware and software systems, and contributes to the stability and security of the company’s IT environment. The technician plays a key role in supporting users, resolving technical issues, and implementing improvements that enhance operational efficiency.

Key Responsibilities

• Technical Support & Troubleshooting:
  Provide first‑ and second‑level support for computers, printers, and peripheral devices; diagnose and resolve hardware and software issues promptly.
• User Assistance & Training:
  Guide employees on system usage, best practices, and new technologies to ensure smooth and efficient operations.
• Network Administration:
  Support the management of the internal network, including configuration, monitoring, and maintenance of network components and connectivity.
• System Updates & Maintenance:
  Perform regular updates, patches, and upgrades to ensure systems remain secure, stable, and aligned with company standards.
• Documentation & Reporting:
  Maintain detailed records of technical procedures, incidents, asset inventories, and IT workflows; contribute to IT project documentation.
• Vendor Coordination:
  Communicate with external suppliers, service providers, and technology partners to manage purchases, repairs, and system enhancements.
• Technology Improvement:
  Stay updated on emerging technologies and recommend solutions that improve efficiency, security, and user experience.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Solid understanding of networking concepts such as TCP/IP, DNS, VPN, and basic network troubleshooting.
• Strong analytical and problem‑solving skills with the ability to work independently and collaboratively.
• Effective communication skills and a customer‑focused approach to technical support.