IT Support Specialist

We are looking for a dedicated IT Support Specialist to join our team. This role is ideal for someone with strong technical skills, particularly in Microsoft 365 administration, email troubleshooting, and mid-level networking support. The right candidate will provide hands-on IT support while ensuring the smooth operation of our IT systems and infrastructure.

<b>Responsibilities: </b> <br>

<b>- Microsoft 365 & Email Support </b>
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• Provide expert assistance for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
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• Troubleshoot and resolve email-related issues such as configuration errors, delivery failures, and spam filtering.
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• Manage email security policies and support email migrations.
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<b>- Networking & Infrastructure Support: </b>
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• Diagnose and resolve network connectivity issues (LAN, WAN, Wi-Fi).
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• Configure, maintain, and troubleshoot network devices, including routers, switches, and firewalls.
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• Monitor network performance and implement improvements as needed.
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• Assist in network security measures, including basic firewall configurations.

<b>- Technical & User Support: </b> <br>

• Respond to IT support requests via phone, email, or in person.
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• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
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• Install and configure operating systems and applications.
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• Assist in IT system upgrades and maintenance.

<b>- System Administration & Security: </b> <br>

• Maintain system updates, patches, and software installations.
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• Manage IT asset inventory and documentation.
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• Support cybersecurity initiatives, ensuring adherence to IT security protocols.
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• Educate users on IT best practices and security awareness.

<b>- Qualifications: </b><br>

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
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• 3/5 years of IT support experience, including network troubleshooting.
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• Strong expertise in Microsoft 365 and email administration (Outlook, Exchange Online).
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• Familiarity with Windows and mac OS troubleshooting.
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• Experience with Active Directory and network monitoring tools. <br>
• CCNA certification is preferred.
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• Knowledge of mobile device management (MDM) is a plus.
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• Experience with cloud networking (Azure, AWS).
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• Knowledge of network security tools and best practices.
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• Ability to configure wireless networks and infrastructure.