Guest Relation Supervisor

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. <br> <br> <br> Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

<b>Key Responsibilities:</b> <br> <br>

• Provide a warm welcome to the guests, and oversee VIP arrivals and departures. <br>
• Keeps an updated record of the guests’ information in the system and handle complaints and concerns. <br>
• Deal effectively with any guest comments and or / complaints taking full ownership of the situation. <br>
• To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly <br>
• Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results <br> <br> <br>

<b>- Qualifications:</b> <br> <br>

• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective <br>

• Must be flexible in terms of working hours <br>

• Must have excellent written/verbal communication and Guest interpersonal skills <br>

• Knowledge of computerized Front Office systems. <br>

• Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs. <br>

• Has outstanding Guest services skills, professional presentation, and sophisticated communication skills <br>

• Self motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. <br>

• Previous experience in Front Office Operations including Front Desk and Reservations. <br>

• Specks fluent German & English Languages. <br>

• Has A very good Computer skills. <br>

• 2 Years Experiences at least in Hotels Field as a Guest Relation will be advantage.