Receptionist and Call Center Staff

The Receptionist and Call Center Staff will be responsible for ensuring smooth operations at the front desk and call center. This role involves handling patient inquiries, scheduling appointments, providing customer service, and coordinating with medical staff to ensure an excellent patient experience.
<br> <br> <br> <b>- Working Hours:</b><br> 8 hours per day, 6 days per week <br> <b>- Salary Range:</b><br> 4000 to 5000 SAR

<b>Key Responsibilities:</b> <br> <br>

• Greet and assist patients, visitors, and staff professionally. <br>
• Manage front desk operations, including handling phone calls, emails, and walk-in inquiries. <br>
• Schedule and confirm patient appointments using the clinic's system. <br>
• Maintain and update patient records, ensuring confidentiality and accuracy. <br>
• Process patient registrations, insurance documentation, and payments. <br>
• Provide information regarding services, procedures, and general inquiries. <br>
• Coordinate with medical teams to facilitate smooth patient flow.
  <br> <br> <br> <b>- Call Center Duties:</b> <br> <br>
• Respond to inbound calls from patients and potential clients regarding medical services. <br>
• Handle appointment bookings, rescheduling, and cancellations efficiently. <br>
• Provide accurate information regarding treatments, pricing, and medical consultation availability. <br>
• Address patient concerns and escalate complex inquiries to appropriate personnel. <br>
• Maintain records of all interactions in the system for tracking purposes. <br>
• Ensure a professional and courteous approach to customer service at all times.
  <br> <br> <br> <b>- Required Qualifications & Skills:</b> <br> <br>
• High school diploma or higher education in administration, customer service, or a related field. <br>
• Prior experience in a receptionist or call center role (preferably in healthcare). <br>
• Strong communication skills in Arabic and English. <br>
• Excellent interpersonal and customer service skills. <br>
• Proficiency in using computer systems, scheduling software, and office tools. <br>
• Ability to multitask and manage time efficiently. <br>
• Professional demeanor and ability to maintain confidentiality.
  <br> <br> <br> <b>- Benefits:</b> <br> <br>
• Competitive salary based on qualifications and experience. <br>
• Professional working environment in a reputable medical center. <br>
• Opportunities for career growth and skill development.