Data Analyst | Female

The Data Analyst will be responsible for analyzing customer service data to improve operational efficiency and enhance customer satisfaction. This role requires strong analytical skills and proficiency in data visualization tools.

<b>Key Responsibilities:</b> <br> <br>

• Collect, analyze, and interpret customer service data to identify trends and insights. <br>
• Develop reports and dashboards to support decision-making. <br>
• Monitor key performance indicators (KPIs) and recommend improvements. <br>
• Collaborate with customer service teams to enhance response strategies. <br>
• Ensure data accuracy and integrity in reporting processes.
  <br> <br> <br> <b>- Ideal Candidate:</b> <br> <br>
  ++ Holds a bachelor’s degree or diploma in Data Science, Business Analytics, or a related field. <br> ++ Has no prior work experience or has been unemployed for more than six months (as recorded in social insurance). <br> ++ Possesses good to excellent English language skills for effective communication.