Regional Customer Quality Manager
At Lenova
Posted Date
04 Apr 2026
Location
Riyadh | KSA
Salary Range
After Interview
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About the Role
- Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction
- Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time
- Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection
- Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...)
- Leading the TCRR reduction activities for the ASEAN countries.
Job Requirements：
- Long term experience in Mobile industry (5 Years+);
- Familiar with mobile development and manufacturing process:
- FA(Failure analysis) capability with both HW and SW;
- Skilled for communication/report/presentations;
- English/Chinese spoken language;
- 6 sigma GB or BB is preferred
Apply
Skills & Tags
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Customer Quality Management
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Mobile Industry
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Failure Analysis
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Hardware FA
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Software FA
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EWG Management
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Cycle Time Improvement
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Product Quality
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Field Quality Data
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Big Data Analysis
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TCRR Reduction
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ASEAN Markets
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Mobile Development Process
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Mobile Manufacturing
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Cross‑Functional Communication
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Customer Satisfaction
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Issue Triage
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Local Analysis
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Log Collection
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Quality Improvement
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Six Sigma
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Green Belt
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Black Belt
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English Speaking
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Chinese Speaking
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Reporting Skills
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Presentation Skills
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