Service Renewal Manager

Description

The purpose of the Renewal Specialist job family is to guide customers in the renewal process while serving as retention. This includes helping the customer articulate the value they will continue to benefit from Philips. This role understands what existing customers value, what they need next, Philips’ competitive advantage and common renewal challenges. This role supports customer delivery management and other customer success teams in retention planning, gives insight on challenges customers face during renewal decisions.

Details

• Your role:
  • Develop and actively pursue list of renewal accounts and create individual plans of action
  • Collaborate with other departments across the company to ensure customer satisfaction
  • Ensure accounts remain in good standing through consistent follow up and communication
  • Demonstrate solution-selling skills and manage internal relationships with the sales and customer delivery organizations to meet renewal and retention objectives
  • Identify and share opportunities and leads with the Sales Account Manager and / or Sales specialists to drive up customer expansion within the existing customer base.
  • Participate in customer calls and meetings to address outstanding issues, communicate value of the offerings and partnerships and explain contractual pricing, terms and conditions.
  
  

• You're the right fit if you have:
  

• Bachelors Degree
  

• Minimum of 5 years of experience in technology or software business
  

• Minimum 2 years in sales, renewals, customer success or account management
  

• Work experience in the Healthcare field
  

• Excellent presentation, communication & follow up skills
  

• Fluency in English