IT Support Specialist

Description

We are looking for a dedicated IT Support Specialist to join our team. This role is ideal for someone with strong technical skills, particularly in Microsoft 365 administration, email troubleshooting, and mid-level networking support. The right candidate will provide hands-on IT support while ensuring the smooth operation of our IT systems and infrastructure.

Details

• Responsibilities:
  

• Microsoft 365 & Email Support
  

• Provide expert assistance for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  

• Troubleshoot and resolve email-related issues such as configuration errors, delivery failures, and spam filtering.
  

• Manage email security policies and support email migrations.
  
  

• Networking & Infrastructure Support:
  

• Diagnose and resolve network connectivity issues (LAN, WAN, Wi-Fi).
  

• Configure, maintain, and troubleshoot network devices, including routers, switches, and firewalls.
  

• Monitor network performance and implement improvements as needed.
  

• Assist in network security measures, including basic firewall configurations.

• Technical & User Support:
  

• Respond to IT support requests via phone, email, or in person.
  

• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
  

• Install and configure operating systems and applications.
  

• Assist in IT system upgrades and maintenance.

• System Administration & Security:
  

• Maintain system updates, patches, and software installations.
  

• Manage IT asset inventory and documentation.
  

• Support cybersecurity initiatives, ensuring adherence to IT security protocols.
  

• Educate users on IT best practices and security awareness.

• Qualifications:
  

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  

• 3/5 years of IT support experience, including network troubleshooting.
  

• Strong expertise in Microsoft 365 and email administration (Outlook, Exchange Online).
  

• Familiarity with Windows and mac OS troubleshooting.
  

• Experience with Active Directory and network monitoring tools.
  

• CCNA certification is preferred.
  

• Knowledge of mobile device management (MDM) is a plus.
  

• Experience with cloud networking (Azure, AWS).
  

• Knowledge of network security tools and best practices.
  

• Ability to configure wireless networks and infrastructure.